Understanding Your CLX Order Status

It is normal for your order status to remain at the same stage for several days, and in some cases, a week or longer. Different stages of production can take varying amounts of time depending on workload, component availability, and our current production schedule.

While an order may not show frequent status changes, we are committed to shipping your new CLX system within the Estimated Ship Time provided on our website when your order was placed.

Orders may spend more time in the earlier stages of production due to workflow constraints or production bottlenecks. Once your order moves into the active production stages, it will typically progress more quickly toward completion.

Backordered Components

If a component in your build becomes unavailable or goes on backorder and is expected to affect your estimated ship time, we will contact you to discuss available options and help minimize the delay.

Checking Your Order Status

You can check your order's current status at:

CLX Order Status

You'll need your order number and the email address used when placing the order.

Need More Information?

If you have questions about your order or would like a more detailed status update, our support team is also available to help. Contact us with your order number, and we'll be happy to review the current status of your order and provide any additional information available.

While order statuses may not change every day, we're working to move your order through production as efficiently as possible and get your new CLX system shipped to you as soon as we can.