Start an RMA for Your Computer

Introduction

If your CLX computer or component is not working as expected, you may need to start a Return Merchandise Authorization (RMA). This guide explains how to confirm warranty eligibility, choose the right return option, and prepare your system or part for support review.

Before You Start

Before submitting an RMA request, make sure you have the following information ready:

• Your CLX order number or proof of purchase
• A description of the issue and any troubleshooting already completed
• The serial number of the PC or defective component, if available
• Photos or videos of the issue, if requested by support

How to Initiate an RMA

1. Confirm your warranty status. Support will verify whether your system or component is eligible for RMA service under the applicable warranty terms.

2. Contact the CLX support team and describe the issue in detail. Include the affected part, symptoms, and any troubleshooting steps you have already tried.

3. Wait for RMA approval and shipping instructions. If your case is approved, the support team will provide the next steps and a prepaid shipping label when applicable.

4. Package the approved item securely. Use the original packaging if available, or a sturdy box with adequate protective material to prevent shipping damage.

5. Ship the item using the instructions provided by support. Do not send additional accessories unless the support team specifically requests them.

Return Options

Recommended Option for Faster Resolution

If the issue is isolated to a specific part, such as RAM, sending only the defective component is usually the fastest way to complete the RMA process. This helps reduce shipping time and can shorten the overall turnaround.

What Happens After You Ship the Item

Once your return is received, the CLX team will inspect the item, confirm the reported issue, and determine the next step. Depending on the case, this may include repair, replacement, or additional diagnostic review.

Additional Information

RMA eligibility, shipping instructions, and turnaround times can vary based on warranty coverage and the type of issue reported. If you are unsure whether to send the full PC or only the defective part, contact support before shipping to avoid delays.

Contact Support

If you need help starting an RMA or confirming warranty status, contact the CLX support team through your standard support channel. Be sure to include your order details and a clear description of the issue so the team can assist you quickly.