Request a Replacement for a Failed Fan Controller

Introduction

If your CLX fan controller has failed, you can request a replacement through CLX Support. To help us expedite the process, have your order details and shipping address ready before you contact us. If your system is still under warranty, you may also need to provide the required warranty documentation.

How to Request a Replacement

1. Gather your order number, system serial number, and current shipping address.
2. Confirm whether your CLX fan controller is covered under warranty.
3. Contact CLX Support and request a CLX fan controller replacement.
4. Provide any requested photos, proof of purchase, or warranty documents.
5. Wait for confirmation and shipping details from our support team.

Warranty Information

If your replacement is being requested under warranty, the claim must meet the terms of your warranty coverage. Be sure to provide all required documentation so your case can be reviewed without delay.

Warranty coverage does not apply to damage caused by unauthorized modifications or third-party replacement parts.

Third-Party Replacement Options

You may also choose to purchase a compatible replacement fan controller from a third-party vendor. If you do, make sure the part is compatible with your CLX system before installation.

Any damage caused by a third-party replacement or improper installation is not covered by the CLX warranty.

Reseating Your Fans

Before requesting a replacement, you can try reseating the fans to make sure they are properly connected to the fan controller.

Watch the video below for a step-by-step guide on how to safely reseat your fans:

If reseating the fans does not resolve the issue, contact CLX Support for further assistance.

Before You Install a Replacement

• Power down the system and disconnect it from power before opening the case.
• Verify that the replacement controller matches the required connector type and mounting format.
• Follow the manufacturer or CLX installation guidance for your specific system.
• If you are unsure about compatibility or installation, contact CLX Support before proceeding.

Contact Support

For the fastest resolution, contact CLX Support with your order details, shipping address, and a description of the failure.

Our team can help determine whether you qualify for a warranty replacement or need guidance on a compatible alternative.

Additional Information

If you are replacing a fan controller yourself, keep all packaging and documentation until the issue is fully resolved. This can help if you need to return the part, verify compatibility, or continue a warranty claim.