Request a Replacement for a Failed Fan Controller

If your CLX fan controller is not working correctly, first make sure the fans are properly connected. If reseating the fan connections does not resolve the issue, contact CLX Support to determine whether you need a replacement.

Reseat the Fans

Before requesting a replacement, you can reseat the fan connections to make sure they are properly connected to the fan controller.

Safety: Shut down your PC and disconnect it from power before opening the case or handling internal components. If you're unsure about any connection, stop and contact CLX Support.

Watch the video below for a step-by-step guide on how to safely reseat your fans:

After reseating the fans, reconnect power and turn on the PC. Check whether the fans are working normally.

If the fans still aren't working correctly, contact CLX Support.

Request a Replacement Fan Controller

To help us review your replacement request, have the following information available:

• Your CLX order number
• Your system serial number
• Your current shipping address
• A brief description of the problem
• Any photos or warranty documentation requested by our support team

Contact CLX Support and let us know that your fan controller may need to be replaced. Our team can review the issue and determine the appropriate next step based on your system and warranty coverage.

Warranty Information

Warranty coverage depends on the warranty included with your original purchase. CLX Support can review your system and determine whether the fan controller is covered.

If additional information, photos, or documentation are needed to review your claim, our support team will let you know.

Using a Third-Party Replacement

You may choose to purchase a replacement fan controller from a third-party vendor. Before installing one, make sure it is compatible with your CLX system and the existing fan connections.

Important: Damage caused by an incompatible replacement part or improper installation may not be covered under your CLX warranty.

If you're unsure whether a replacement controller is compatible with your system, contact CLX Support before installing it.

Before Installing a Replacement

Safety: Shut down your PC and disconnect it from power before opening the case or replacing internal components.

Make sure the replacement controller matches the required connections and can be installed in your system. Follow the installation instructions provided with the replacement part.

If you're unsure about compatibility or installation, contact CLX Support before continuing.

When to Contact CLX Support

Contact CLX Support if reseating the fans does not resolve the issue, you're unsure whether the fan controller has failed, or you need help identifying a compatible replacement.

When contacting support, have your serial number, order number, shipping address, and a description of the issue available. Include any photos or error information requested by our team.

CLX Support

You can contact CLX Support by phone, email, or ticket Monday through Friday from 10 AM to 7 PM CST. Live chat is available 7 days a week from 10 AM to 7 PM CST. Call us at (855) 490-2569 or email support@clxgaming.com.