Warranty Coverage for My CLX System

Introduction

If you need to check whether a component or issue is covered under your CLX warranty, start by reviewing the warranty included with your original purchase. CLX provides lifetime technical support and lifetime labor, while parts coverage varies depending on the warranty included with your system.

Warranty Coverage

Every CLX system includes parts warranty coverage. The length of coverage can vary depending on your purchase and the warranty that applies to your system.

Your warranty may cover:

• Technical support for your CLX system
• Labor for covered warranty service
• Replacement of defective components covered by the applicable parts warranty

Coverage is subject to the terms and exclusions of the warranty associated with your purchase.

How to Check Your Warranty Coverage

To check the warranty coverage for a component or system issue:

1. Locate your original CLX order information.
2. Check the warranty information included with your purchase.
3. Review the applicable CLX warranty terms for the coverage period and exclusions.
4. If you are still unsure whether the issue or component is covered, contact CLX Support.

If you cannot find your original warranty information, CLX Support can help determine the applicable coverage based on your system and purchase.

What You Need When Contacting CLX Support

If you need help verifying your warranty coverage or submitting a warranty claim, have the following information ready:

• Your order number
• Your system serial number
• A description of the issue
• The component affected, if applicable
• Troubleshooting steps you have already completed
• Photos or other information requested by CLX Support

Your system serial number can be found on the blue and white sticker on the back of the case. It starts with 40001000xxxxxx.

When to Contact CLX Support

Contact CLX Support if:

• You cannot determine whether your system or component is covered.
• You cannot find your warranty information.
• You are experiencing a hardware issue and need help determining the next step.
• You need to start a warranty service request.

Before performing repairs, replacing components, or making other hardware changes, contact CLX Support if you are unsure what to do.

Contact CLX Support

CLX Support is available Monday through Friday from 10 AM to 7 PM CST by phone and email.

Live chat is available seven days a week from 10 AM to 7 PM CST.

You can reach CLX Support by phone at (855) 490-2569, by email at support@clxgaming.com, or through live chat.

When contacting Support, provide your order number, system serial number, and a description of the issue.

Additional Information

Warranty coverage can vary based on the original purchase and the applicable warranty terms. Always refer to the warranty information associated with your purchase for the most accurate coverage details.

CLX provides lifetime technical support and lifetime labor on every system. Parts coverage applies according to the applicable parts warranty.