It's normal for your order status to stay the same for several days, and sometimes longer. Production moves through several stages, and how quickly it moves depends on component availability and current workload.
Your estimated ship time is the date shown when you placed your order. The status may not change every day, but your order is still moving through production.
If a component in your build goes on backorder and affects your estimated ship time, CLX Support will reach out to discuss your options.
Checking Your Order Status
You can check your order status and estimated ship date using your order number and the email address used when placing your order.
- Go to CLX Order Status.
- Enter your order number and the email address used on the order.
- Review your order status and estimated ship date.
If you haven't placed an order yet, the estimated ship time is shown in the configurator before checkout.
When to Contact CLX Support
Contact CLX Support if the order status page doesn't load, if you want more detail than the status page provides, or if your order has passed its estimated ship date.
Have your order number and the email address used on the order ready when contacting us.
CLX Support
Phone: (855) 490-2569
Email: support@clxgaming.com
Phone, email, and ticket support are available Monday through Friday, 10 AM to 7 PM CST. Live chat is available 7 days a week, 10 AM to 7 PM CST.
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