Order ID Verification: How It Works

Introduction

For high-value orders, CLX may require additional account verification to help protect your payment method and prevent unauthorized purchases. This process is required by our payment processor and may include a small refund verification and ID verification.

Verification process

To complete verification, we will refund a small amount to your credit card or bank card. Once the refund appears on your statement, reply with the exact amount of the refund or the difference between your order total and the refund amount.

Step 1: Wait for the refund to appear

Check your card or bank statement for the small refund sent by CLX. Processing times can vary depending on your financial institution.

Step 2: Reply with the verification amount

After the refund posts, reply to our support or verification request with the exact refund amount, or with the difference between the order total and the refund amount if instructed to do so.

Step 3: Complete ID verification

You will also need to complete an ID verification using a government-issued ID or driver license. Follow the instructions provided in your verification request to submit the required document securely.

What you need

• Access to the credit card or bank card used for the order
• The ability to view recent card or bank transactions
• A government-issued ID or driver license for identity verification
• A secure device and internet connection for submitting documents

Important notes

• The refund is a verification step and is not a charge for your order.
• The ID verification is required by our payment processor to help keep your account secure.
• Do not share your verification details with anyone outside the official CLX support process.
• If the refund does not appear within [timeframe], contact support for assistance.

Contact support

If you need help completing verification, contact CLX support through your usual support channel or reply to the verification request for assistance.

Additional information

Verification requirements may vary based on order value, payment method, and risk review results. If additional documentation is needed, CLX will provide instructions during the verification process.

Disclaimer

Verification procedures are subject to payment processor requirements and may change without notice. CLX may request additional information when necessary to protect customers and prevent fraud.