Verify Your Order: Security Verification Required

Introduction

To help protect your account, CLX may ask you to verify your order by confirming a small refund amount on your credit or bank card. This verification step helps ensure the payment method belongs to you before your order is approved.

How order verification works

After you place your order, check your credit or bank card statement for a small refund amount. Once you see it, reply with the refund amount or the difference between your order total and the refund amount. This information allows us to confirm your account securely.

What you need to do

1. Check the credit or bank card used for the order.
2. Look for a small refund amount on your statement.
3. Reply with the refund amount or the difference between the order total and the refund amount.
4. Wait for confirmation that your order has been approved.
5. Use the order status page to track your order after approval.

Important security information

This verification process is designed to protect your account and reduce unauthorized activity. Please only share the requested refund amount through the approved support channel. CLX will never ask for your full card number, CVV, or online banking password during verification.

After verification

Once your refund amount has been confirmed, your order will be approved. You can then check your order status on the order status page for the latest updates on processing, shipping, and delivery.

Need help?

If you do not see the refund amount, or if the amount does not match your records, contact CLX support for assistance. Please have your order information and payment method details ready so we can help verify your account quickly.