Diagnose Unreal Engine Game Crashes

Introduction

If your CLX Gaming PC crashes while playing a game that uses Unreal Engine, this guide will walk you through the most common troubleshooting steps.

Unreal Engine crashes can be caused by game files, Windows or driver issues, unstable system memory, overheating, or other hardware-related problems. We recommend starting with basic software troubleshooting before moving on to hardware testing.

Issue Description

Unreal Engine game crashes can occur for a variety of reasons. The issue may be limited to one specific game or may occur across multiple Unreal Engine titles.

This guide focuses on the most common troubleshooting steps for identifying the cause of the crash and determining whether the issue is software- or hardware-related.

Common Signs

You may experience one or more of the following:

• The game suddenly closes during gameplay.
• An Unreal Engine crash report or error message appears.
• The PC freezes, restarts, or displays a blue screen while gaming.
• Crashes occur repeatedly in the same game.
• Crashes began after a Windows, game, or driver update.

Basic Troubleshooting

Before testing hardware, start by ruling out common software-related causes.

• Restart the PC and try the game again.
• Make sure Windows is fully updated.
• Install the latest graphics card driver from the GPU manufacturer's website.
• Close unnecessary background applications and overlays.
• Verify the game files through the game launcher.
• Check that the PC is not overheating while gaming.
• If the issue only occurs in one game, check the game's latest updates and known issues.

Advanced Troubleshooting

If the issue continues after completing the basic troubleshooting steps, proceed with the following steps.

Step 1: Check Windows Crash Information

Windows may record information about the crash that can help identify the cause.

Open Event Viewer and check Windows Logs > Application and Windows Logs > System for errors that occurred around the time of the crash.

Look for repeated errors or entries that mention the game, graphics driver, hardware, or system components.

If you are unsure which entries are relevant, you can provide the information to CLX Support for further review.

Step 2: Update Your Graphics Driver

Unreal Engine games rely heavily on the graphics card and its driver. Make sure you are running the latest driver available for your GPU.

Download the appropriate driver directly from the GPU manufacturer's official website, then restart the PC after installation.

Once the driver has been updated, launch the game and check whether the crashes continue.

Step 3: Test the System Memory

If the game continues to crash, unstable system memory may be contributing to the issue.

If your CLX system has multiple RAM modules, you can test each module individually:

1. Shut down the PC and disconnect it from power.
2. Remove all RAM modules except one.
3. Install the remaining module in the recommended memory slot for single-module operation.
4. Start the PC and test the game.
5. Repeat the process with each RAM module.

If the system crashes with one module but remains stable with another, this may indicate a memory-related issue.

Important: If you are not comfortable removing or installing RAM, contact CLX Support before opening your system.

Step 4: Reseat the RAM

If you suspect that a RAM module may not be properly seated, power down the system and disconnect it from power before opening the case.

Remove and reinstall the RAM modules, making sure each module is fully inserted and the retention clips are secured.

After reinstalling the RAM, start the PC and test the game again.

Contact CLX Support

If your CLX Gaming PC continues to crash after completing the troubleshooting steps above, contact CLX Support for further assistance.

When contacting us, please provide:

• Your CLX system serial number.
• The name of the game experiencing the crash.
• Any Unreal Engine error messages or crash codes.
• A description of when the crash occurs.
• Any relevant Windows Event Viewer errors or crash reports.
• Details of any troubleshooting steps you have already completed.

This information can help our team determine whether the issue is related to the game, software, drivers, memory, or another hardware component.

Additional Resources

You may also find the following resources helpful:

• The game's official support documentation.
• The game publisher's known-issues and troubleshooting information.
• Graphics card manufacturer driver support.
• CLX Support for additional hardware diagnostics and troubleshooting.

Conclusion

Unreal Engine crashes can have several possible causes. Starting with basic software troubleshooting, checking crash information, updating your graphics driver, and testing system memory can help narrow down the source of the problem.

If the issue continues, CLX Support can help determine the next steps and whether additional hardware diagnostics are necessary.

Disclaimer

Use this guide as a troubleshooting reference only. If you are not comfortable opening your CLX Gaming PC or handling internal components, contact CLX Support before performing any hardware-related troubleshooting.